Managed IT Services in Singapore
Cloud, security, backup, network and helpdesk — managed end-to-end for one fixed monthly fee, by the team that's kept Singapore SMEs running since 2014.
What are managed IT services?
Managed IT services means handing the day-to-day running of your IT — infrastructure, security, backups, monitoring and user support — to a specialist provider for a fixed monthly fee. Instead of paying someone to fix things after they break, a managed service provider (MSP) watches your systems continuously and prevents most problems before they cost you a working day.
Evernet has provided managed IT services to Singapore SMEs since 2014 — over 320 businesses across professional services, healthcare, retail and construction. And because we're also an AI adoption partner, the infrastructure we manage isn't just stable — it's ready for what comes next.
Sound familiar?
- IT problems get fixed by "whoever is least busy" — and downtime is starting to cost real money
- You're paying a vendor by the hour, so their incentive is your problems, not your uptime
- Compliance (PDPA, client security questionnaires) keeps coming up and nobody owns the answer
That's what managed IT fixes: one team accountable for keeping your business running.
Everything covered, one subscription
Six service pillars, delivered as one integrated managed service — not six vendors pointing fingers at each other.
Cloud Infrastructure
Microsoft 365, Azure, AWS — designed, deployed, and managed for optimal performance.
Security & Compliance
Endpoint protection, email security, PDPA compliance, and 24/7 threat monitoring.
Network Management
Firewalls, SD-WAN, Wi-Fi, and enterprise connectivity built for reliability.
IT Helpdesk & Support
8x5 helpdesk with on-site support, plus 24/7 emergency hotline for critical issues.
Backup & Recovery
Automated backups, disaster recovery, and business continuity planning.
Proactive Monitoring
AI-powered infrastructure monitoring that catches issues before they impact your business.
In-house IT vs break-fix vendor vs managed services
Three ways to run IT — and why SMEs increasingly pick the subscription model.
| In-house IT hire | Break-fix vendor | Evernet Managed IT | |
|---|---|---|---|
| Fixes issues before they cause downtime | |||
| Predictable monthly cost | |||
| Full-stack expertise (cloud, security, network) | — | — | |
| 24/7 emergency coverage | |||
| Security & PDPA compliance built in | — | ||
| A path from stable IT to AI adoption | |||
| Cost structure | Salary + benefits + coverage gaps | Hourly — unpredictable | Fixed monthly subscription |
— varies by individual arrangement
How it works
IT Assessment
We audit your infrastructure, security posture and pain points, then give you a fixed quote — no obligation.
Onboarding & Stabilisation
Monitoring agents, security baseline, backup verification and documentation — typically within the first month.
Ongoing Management
Proactive maintenance, helpdesk support, and quarterly reviews that keep IT aligned with where your business is going.
Why Evernet
- ISO 27001 & ISO 9001 certified — security and quality management audited, not just claimed
- 320+ Singapore businesses served since 2014, across professional services, healthcare, retail and construction
- Fixed monthly pricing — no surprise bills, no hourly guesswork
- AI-ready by design— we manage your IT the way we'd build a foundation for AI adoption, because that's our other job
Beyond managed IT: managed intelligent services
Managed IT is stage one: keeping technology running. The next stage — what the industry is starting to call a Managed Intelligence Provider (MIP) — keeps everything above and adds accountability for intelligence. Same subscription model, expanded job description:
- AI governance — Shadow-AI monitoring, policy, data protection
- Workflow automation where the ROI is proven
- An owned AI roadmap with quarterly ROI targets
- Ongoing team training so capability compounds in-house
Managed IT services — frequently asked questions
What are managed IT services?
Managed IT services means outsourcing the day-to-day management of your IT — infrastructure, security, backups, monitoring and user support — to a specialist provider (an MSP) for a fixed monthly fee. Instead of calling someone after things break, a managed service provider monitors your systems continuously and prevents most issues before they cause downtime.
How much do managed IT services cost in Singapore?
Most Singapore MSPs, including Evernet, price per user or per device per month, with the rate depending on your headcount, infrastructure complexity, and coverage level. The honest comparison isn't against doing nothing — it's against the cost of downtime, a security incident, or a full-time IT hire. We scope every engagement with a free assessment first, so you get a fixed quote before committing to anything.
What is included in Evernet's managed IT services?
Cloud infrastructure management, security and PDPA compliance, network management, IT helpdesk with on-site support, backup and disaster recovery, and proactive monitoring.
- Cloud infrastructure — Microsoft 365, Azure, AWS
- Endpoint & email security, PDPA compliance, threat monitoring
- Network management — firewalls, SD-WAN, Wi-Fi
- 8x5 helpdesk + on-site support + 24/7 emergency hotline
- Automated backup & disaster recovery
- AI-powered proactive infrastructure monitoring
What is the difference between managed IT and break-fix support?
Break-fix means you pay an hourly rate after something goes wrong — the vendor profits from your problems. Managed IT flips the incentive: you pay a fixed monthly fee, so it's in your provider's interest to keep your systems healthy and your tickets low. For any business that depends on IT to operate, prevention is consistently cheaper than cure.
Can you support businesses that want to adopt AI?
That's our specialty. Reliable, secure infrastructure is the prerequisite for AI adoption — about 40% of businesses we assess need to strengthen their IT foundation before AI will deliver ROI. We manage that foundation, then guide you into AI with our Virtual Chief AI Officer (VCAIO) service when you're ready.
Explore the VCAIO serviceFind out what managed IT would cost you.
Tell us your headcount and setup — we'll give you a fixed quote. Or start with a free assessment and see exactly where your IT stands today.