IT support and Microsoft 365 for charities and non-profits in Singapore
A charity's IT has to work for paid staff and volunteers, protect donor and beneficiary data, and stay within a tight budget. We run it as a managed IT service on Microsoft 365, and help you use Microsoft's non-profit licensing where you are eligible.
In brief
This page is for Singapore charities, Institutions of a Public Character (IPCs), social service agencies and other non-profits that run on Microsoft 365, or want to.
We run your IT day to day through EverCare, our managed IT service: accounts and licences for staff and volunteers, Microsoft 365, devices, the office network, backup and support. We also help you apply for Microsoft's non-profit offers, then supply and manage the licences. It builds on the service described on our IT support page.
It starts with a free quote. We already run managed IT for a Singapore charity. Evernet was founded in 2014, is Singapore-headquartered, and has 70+ businesses under its managed service today. We are ISO 27001 and ISO 9001 certified.
What makes IT different for a charity
The tools are the same as in any office. The people, the data and the scrutiny are not.
Volunteers and staff come and go
Volunteers, interns and part-time staff join and leave through the year. Shared logins, and accounts nobody switched off, are how data leaves with them. Each person needs their own account, and access should end on the day they leave.
Donor and beneficiary data
You hold names, contact details and donation records, and often case notes about the people you help. The PDPA applies to that data. If it leaks, you may have to notify the PDPC and the people affected, and your donors will notice.
A board that needs to see IT is governed
Board members and auditors ask who can open what, whether the backups work, and what happens in an incident. You need written answers, not someone's recollection.
Every dollar is watched
Money spent on IT is money not spent on programmes. Licences should match the people who actually use them, and you should use Microsoft's non-profit pricing where you are eligible.
Microsoft licences for non-profits
Microsoft offers discounted licensing to eligible non-profits, including Microsoft 365 Business Premium and the Microsoft 365 Copilot add-on.
- Step 1You apply to MicrosoftThrough Microsoft's non-profit programme. We help you prepare the application.
- Step 2Microsoft decides eligibilityAgainst its own criteria, which Microsoft sets and can change.
- Step 3We supply and set up the licencesMicrosoft 365 Business Premium, and the Copilot add-on if you want it.
- Step 4We manage themLicences are checked against the people who use them, so leavers stop costing you.
Your organisation applies through Microsoft's non-profit programme, and Microsoft decides whether you are eligible. We help you prepare the application. Once Microsoft verifies your organisation, we supply the licences, set them up and manage them as part of your service.
We do not list Microsoft's prices or discount levels here, because Microsoft sets them and changes them. We confirm the current figures with you before you buy.
Managed IT and support: EverCare
EverCare is our managed IT service. We work in Microsoft 365 and Azure. For a charity, it covers:
What we run for you
- Microsoft 365 and Azure administration: accounts, mailboxes, Teams and SharePoint, with starters and leavers handled as a process
- Separate accounts for volunteers, with the right level of access for each role
- Endpoint protection on staff devices
- Email security, and security awareness training for staff and volunteers
- Backup and disaster recovery
- Network management: firewalls and Wi-Fi in your office
- 24/7 infrastructure monitoring
- Service reports you can share with your board
Support hours
- 8x5 helpdesk: 9am to 6pm SGT, Monday to Friday, excluding public holidays
- On site: when a remote fix is not enough
- Outside helpdesk hours: A 24/7 emergency line is available. Work outside service hours is charged separately, so you decide when to use it.
Committed response times
Measured during helpdesk hours and backed by service credits if we miss one.
- P1 critical1hour
- P2 high2hours
- P3 medium4hours
- P4 low8hours
| Priority | Level | Example | Committed response time |
|---|---|---|---|
| P1 | critical | Your main server is offline and nobody can work; a suspected security incident reported by your staff | 1 hour |
| P2 | high | Your internet connection is down but staff can still work locally; a system several people rely on has stopped working | 2 hours |
| P3 | medium | A user's desktop won't turn on; the main printer is down but others work | 4 hours |
| P4 | low | A user needs a program installed; printing is slower than normal | 8 hours |
| P5 | planned | Maintenance in an agreed maintenance window | Scheduled |
Log P1 and P2 issues by phone. Our engineers make the final call on priority.
Copilot and AI, done safely
Microsoft 365 Copilot works with what each person can already open. In many charities, folders were shared widely years ago. If a folder of case notes is open to everyone, Copilot can surface it to anyone who asks. So we get data permissions and sharing right before Copilot is switched on:
- Check who can open what in SharePoint, Teams and OneDrive, and close the folders that were shared too widely.
- Tighten sharing links and guest access, so volunteers and partners see only what their role needs.
- Mark the files that hold donor and beneficiary data as sensitive.
- Start with a small pilot group, then roll Copilot out to the people who will use it.
Our Microsoft 365 Copilot adoption page sets out the full approach.
If you first want to decide where AI fits in your organisation at all, our Virtual Chief AI Officer (VCAIO) service starts with a free 30-minute call. If an AI Readiness Assessment makes sense, we scope it on that call, and the assessment fee is credited back if you sign the VCAIO agreement within 30 days.
Pricing
EverCare starts from S$119 per user per month. Your quote depends on how many people need accounts, your devices and network, and what you need us to run. Microsoft licences are quoted separately.
- Step 1Get a quoteThe quote is free. Tell us how many staff and volunteers need accounts, and what you run today.
- Step 2Paid IT assessmentWe look at your accounts, licences, devices, network and backups, then confirm a fixed quote. The fee is offset against your onboarding fee if you go ahead.
- Step 3Onboarding, then ongoing managementWe bring your setup to a known baseline, then run it month to month.
IT support for charities and non-profits: frequently asked questions
How does Microsoft's non-profit eligibility work?
Microsoft decides. Your organisation applies through Microsoft's non-profit programme, and Microsoft checks it against its own eligibility criteria, which can change. Once Microsoft verifies your organisation, its discounted non-profit offers become available to you. We help you prepare the application, and once you are verified we supply, set up and manage the licences. We cannot promise that Microsoft will approve an application.
Microsoft's non-profit programmeHow should we handle volunteer accounts and licences?
Give every volunteer their own account instead of a shared login, so you can see who did what and switch access off when they leave. Not every volunteer needs a full licence: some need a mailbox and the desktop apps, others only need access to one Teams channel or SharePoint site. We work out which role needs what, set it up, and remove access on the day a volunteer or staff member leaves.
We hold donor and beneficiary data. What does the PDPA expect?
The PDPA applies to organisations in Singapore that collect, use or disclose personal data, and that includes charities and other non-profits. Under its Protection Obligation, you have to make reasonable security arrangements to protect the personal data you hold. The PDPA also requires you to appoint at least one Data Protection Officer. We provide PDPA compliance support on the IT side: individual accounts with MFA, access limited to the people who need it, endpoint protection, email security, backup and a leaver process. Your organisation remains responsible for its own PDPA obligations. This is a summary, not legal advice.
PDPC, Data Protection ObligationsCan you work with our existing setup?
Usually, yes. We work in Microsoft 365 and Azure. If you are already on Microsoft 365, we start from what you have. The paid IT assessment looks at your accounts, licences, devices, network and backups, and we tell you what we would keep and what we would change before you commit.
Can we use Copilot safely with donor and case data?
Copilot works with what each person can already open in Microsoft 365. If a folder of case notes was shared with everyone years ago, Copilot can surface it to anyone who asks. So we fix data permissions and sharing first, mark sensitive files, and start with a small pilot group before Copilot is switched on more widely.
Microsoft 365 Copilot adoptionHow long do agreements run?
Our managed IT agreements typically run one to two years. The exact term is set out in the proposal, so you see it before you sign.
What happens outside office hours?
Our helpdesk runs from 9am to 6pm SGT, Monday to Friday, excluding public holidays. A 24/7 emergency line is available. Work outside service hours is charged separately, so you decide when to use it.
Talk to us about your charity
The call is free. On it, we look at how your organisation runs today, talk through Microsoft's non-profit licensing, and scope the paid IT assessment that a managed service starts with.