Senior Systems Engineer (Technical Lead)

This is NOT a ticket-closing role. We're hiring a hands-on Senior Systems Engineer who will be the technical backbone of Evernet Systems — the final technical escalation point, P1 incident leader, complex project driver, and the person who helps shape our AI-powered service model. In Phase 1 (first 90 days), you hold the fort. In Phase 2 (after 90 days), you step into running our new AI-enabled managed services model that you helped build.

What You'll Do

• 1Act as the final technical escalation point for the entire company across support and projects — own every escalation until resolution
• 2Lead P1 incident response alongside L2 engineers, joining the war room (including outside business hours when escalated) and providing technical guidance until resolved
• 3Serve as the senior technical face of Evernet to clients — translate complex technical issues into clear, business-relevant language for non-technical stakeholders
• 4Lead complex infrastructure projects from design through deployment as the technical project lead, including solution designs and technical documentation
• 5Review and approve all Change Requests (CRs) for critical client systems — assess technical risks, rollback plans, and maintenance windows
• 6Contribute to monitoring stack health — identify alert noise, false positives, coverage gaps, and integrate monitoring insights into daily morning huddles
• 7Review technical documentation and KB articles for accuracy; ensure every novel issue resolved results in an updated KB article within 5 business days
• 8Participate in AI product development — test and validate AI-powered services, deploy to client environments, provide operational feedback, and eventually own the day-to-day operations of the new model
• 9Support pre-sales activities with technical sizing, solution scoping, and attending sales calls when needed
• 10Manage vendor escalations (Microsoft, Fortinet, Veeam, CrowdStrike) and drive vendor TAC cases to resolution

What We're Looking For

• Ownership Mindset — you take full ownership of every escalation and find the path to resolution, even when the answer isn't immediately known (this is the #1 trait we hire for)
• Minimum 5 years' hands-on engineering experience, preferably in an MSP or Systems Integrator environment
• Expert-level Microsoft 365 proficiency (administration, Entra ID, Intune, Defender, Purview, Conditional Access)
• Strong cross-domain capability (L2+) across networking, security, virtualisation, and backup/DR
• Proven experience leading P1 incidents, conducting Root Cause Analysis, and coordinating teams under pressure
• Proven experience designing and delivering complex infrastructure projects end-to-end
• Professional client communication — clear, composed, and confident with non-technical business owners
• Demonstrated willingness to adopt new technologies including AI-powered services; Python proficiency or willingness to learn is valued
• Ability to assess technical risk and act as a practical change management gate
• Singapore-based, on-site (Employment Pass eligible foreigners welcome)

Nice to Have

• MSP background with multi-client SLA-driven service delivery experience
• SME client experience with diverse IT needs and compliance requirements
• ITIL familiarity (incident, problem, change management practices)
• Scripting & automation skills — PowerShell expected; Python or Bash a plus
• Certifications: Microsoft 365/Azure (primary), CCNA, Fortinet NSE4+, Veeam VMCE
• Experience with LogicMonitor custom datasources, NinjaOne policies, HaloPSA workflows, MSPBots reporting
• Pre-sales support experience — technical sizing, solution scoping, and joining sales conversations

What We Offer

• Base Salary: SGD $7,000 – $8,000 per month
• Variable Performance Bonus — your project deliveries, technical improvements, and client impact are tracked and converted into bonus
• Direct Founder Access — work directly with the MD/CEO; your input shapes how the company operates
• Two-Phase Role: Phase 1 (hold the fort) → Phase 2 (run the AI-powered model you helped build)
• Career Growth: opportunity to grow into Technical Manager or Head of Technical Services as the company scales
• AI Product Development — a seat at the table experimenting with new tools, shaping new services, and building something genuinely new
• Culture: ownership, continuous learning, and AI-driven productivity — we win together and improve 1% every day

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