Need to reach us? Here’s how.
Main number : +65 6513 0889
Email : [email protected]
Service Desk Operating Hours:
9:00.a.m to 6:00.p.m
Communications Cheat Sheet for existing clients
Send an email to [email protected] to automatically open a support ticket in our queue; this is often the preferred method to contact us.
Call our service desk at +65 6978 3646. Please call us only for urgent or emergency issues. For after-hours support, please call our 24 hours emergency Hotline +65 9056 6606.
We can provide credentials to log into our client portal, which is accessible from our website by click here. Here you can submit tickets, as well as view notes or status updates on existing tickets.
Right Click on the blue Evernet icon in your computer’s system tray to submit a ticket directly from your computer. Let us know if you need help with this!
To ensure we categorize your ticket correctly, please include as much information as possible in your ticket. The more information, the better. This allows us to identify potential issues quickly and to accurately categorize your ticket, which allows for quick resolutions for you.
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